SHIPPING & RETURN POLICY
ETC’S RETURN POLICY:
Last Updated: March 29, 2019
In the event that you are not 100% satisfied with an item you purchased from Erotic Toy Chest, you can exchange that item, or receive store credit for your purchase. We allow 7 days from the date of purchase to request an exchange/store credit.
Please contact us to have your return approved, and at that time, we will instruct you with details of how to have the item(s) returned to us. We reserve the right to deny any return without prior return approval.
All items returned should include the original packaging, tags, and all items included with that product as it was shipped to you.
We do not offer, nor process, cash/debit refunds. All close-out and clearance items are final sale and are not subject for return.
We know what it's like waiting for a package to arrive, so we make every effort to get your order(s) to you as soon as possible. Unless otherwise stated, please allow 24 hours or less for us to prepare your order for shipment.
After your order is shipped, you'll receive an email with tracking information. Most domestic orders will arrive in 1-3 business days (excluding holidays) after they're shipped.
Thank you for making sure the shipping information you provide is accurate! If you discover an error on your confirmation email, please inform us ASAP, and if your shipment hasn’t already gone out, we’ll quickly make the correction.
If orders are not deliverable and returned to sender due to incorrect information we’ve received, we will be happy to resend the order after we’ve received the item and collected new shipping fees. We will notify you at the phone number you provided.
If you have any questions or concerns, contact us at Ph: 313-207-2017 (text friendly); or send us an email at firstname.lastname@example.org.
Erotic Toy Chest, LLC
P.O. Box 380493
Charter Township of Clinton, MI 48038